FAQ


FAQ

Here you will find our answers to the most common questions.

HAVE A QUESTION? SELECT FROM THE LIST BELOW FOR A QUICK ANSWER!

SIZING

ORDERING

PAYMENT OPTIONS

SHIPPING

AFTER YOU GET YOUR GEAR


SIZING

I'VE LOOKED AT THE SIZING CHART, BUT I'M STILL NOT SURE WHAT SIZE TO ORDER. WHAT SHOULD I DO IF I THINK I'M BETWEEN SIZES?

People come in all shapes and sizes - that's what makes us all unique!


But, if after looking at the sizing chart you're still unsure what size you are, please feel free to email our office at customer@theoutbackers.com - otherwise we recommend the following:

For vests, jackets and coats, the best thing to do get the next size up.it is definitely to do with waist size. slightly bigger means that you can layer up and still be comfortable.it is definitely to do with waist size. want!

For shirts, follow our size charts as best as you can- more than likely your concern will be focused on sleeve length vs chest and really this is your call. For over shirts we recommend that you choose based on chest size and for regular shirts, your best bet is to follow sleeve length - that is unless your looking at a short sleeve shirt!

For pants, it is definitely to do with waist size. Choose the size that goes around your middle - if the leg length is too long it is easy to get it taken up, if the leg length is too short then your best bet would be to get the next size up.

Hats - definitely better to go a bit larger if you're feeling unsure. It is easy to add a little extra padding than stretching a hat out!

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ORDERING

Will I get an order and tracking confirmation?

Of course! As soon as you place an order, you will receive an email to the address you entered confirming your purchase.

Will I get tracking information for my order? It usually takes one business day to process and pack your order, once it leaves the warehouse you will receive an email with a tracking number or confirmation of shipping so that you can look out for your gear.

How do I know if what I ordered is in stock?

We do our best to make sure that the stock is up to date on the website, however occasionally there are maybe some inaccuracies.

If an item that you order is out of stock then we will notify you as soon as we process the order.

I have just placed my order and I want to change or cancel it

Once you have submitted your order, you can no longer make any changes yourself.

Call us or write one E-mail then we will do it for you.

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PAYMENT OPTIONS

What payment methods do you accept?

We accept Credit Cards and PayPal, Apple Pay and offer terms through Klarna. If you would prefer to pay by other methods, please contact out office on (+XNUMX) XNUMX

I have a coupon code. Where do I enter it to get the discount?

To take advantage of one of our super specials, simply enter the associated coupon code when you checkout and the discount will be applied, that's it - easy as!

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SHIPPING

When will my order arrive?

Shipping time will depend on the method chosen plus up to one business day for order processing. We ship via DHL, DHL EXPRESS and German Post from our Luenen office with the majority of orders sent.

Express Post - so you should receive the order within XNUMX business days. For bulkier items, we ship standard post and delivery is dependent on where you live.

Metropolitan areas can expect their order within XNUMX-XNUMX days and outer areas approximately XNUMX days. If you need a specific delivery date, please do not hesitate to contact the office on (+XNUMX) XNUMX XNUMX

How much is international shipping? How much are duties, tariffs and brokerage fees?

Each country has different rules, regulations and duties so there is no one answer. If you would like for your order to be shipped to somewhere that is different from one of our XNUMX warehouses world wide, please contact our office directly to get a more accurate quote.

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AFTER YOU GET YOUR GEAR

How can I exchange or return the item?

If you would like to exchange or return an item, please fill out the information enclosed with each package and send the item back to us.

Return address:

Out of Australia- Kakadu Traders

Arndtstr. 26
44534 Lünen
Germany

Telephone: +49 2306 8495810
Email: customer@theoutbackers.com

We will then follow the instructions in the package and send your exchange out again or refund the purchase amount in the same way as the payment was made. If you have any questions, do not hesitate to call us on 02306 84958-10 or send an email to customer@theoutbackers.com, we will be happy to measure and take into account any cm information you provide us with your exchange request.

The return shipping costs are with the buyer, please note that goods that are not prepaid can not be accepted.

I got my order but an item is damaged/defective what do I do?

It doesn't happen very often but if you receive a damaged or defective item, contact us via e-mail or call our Customer Service Department at +XNUMX XNUMX XNUMX at once.

Have your order number and item number from your original confirmation e-mail that we sent you ready so we can do our best to replace the item promptly.

We will issue you with a Return Authorization number (RA#) or you to include when you ship the package to us. Back to top Can’t find your answer here? Send us an email to customer@theoutbackers.com

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We're always here to help so if you have any questions about products, ordering or if there is anything else you want to know about Kakadu, please fill out the form on the right or drop us a line at: Drop us a line!